Responsible Gaming —
Play Smart, Stay in Control

At qqvip, responsible gaming is not an afterthought — it is a founding principle. We believe that entertainment should always remain enjoyable, and that every player deserves the tools and information needed to keep their gaming experience healthy and within their personal limits.

We operate for an adult Bangladeshi audience and take our duty of care seriously. That means building practical safeguards directly into the platform, training our support team to recognise early signs of problem gambling, and making it straightforward for any player to access help at any time — whether that means setting a daily deposit limit, taking a short break, or permanently closing their account.

qqvip actively monitors player behaviour for indicators of distress or escalating risk. Where our systems flag a concern, our responsible gaming team will reach out proactively to offer support. We would rather lose a session of revenue than allow a player to experience harm on our platform.

This page sets out everything you need to know about the tools available to you, how to use them, and where to turn if gambling is no longer feeling like fun.

qqvip strictly prohibits access to any person under the age of 18. Gambling is an adult activity, and participation by minors can cause serious financial, psychological, and social harm. We take our age-restriction obligations seriously and enforce them through multiple layers of verification.

Age Verification at Registration

All players are required to confirm they are 18 years of age or older at the point of registration. Before a first withdrawal can be processed, every account undergoes a mandatory Know Your Customer (KYC) verification process. This requires submission of a valid government-issued photo ID — such as a Bangladesh National Identity Card, passport, or driving licence — that confirms the account holder's date of birth.

Accounts where age cannot be verified will be suspended and any balance will be held pending resolution. If it is established that a player is under 18, the account will be permanently closed, all winnings forfeited, and deposits returned in accordance with our terms.

Zero Tolerance for Underage Access

qqvip operates a zero-tolerance policy on underage gambling. If you suspect that a minor is using qqvip — including a family member using your account without your knowledge — please contact us immediately at [email protected] so we can investigate and take appropriate action. Account holders are responsible for ensuring that no one under 18 accesses the platform via their device or login credentials.

Self-exclusion is the most powerful responsible gaming tool available on qqvip. It allows you to permanently or temporarily block yourself from accessing the platform entirely — not just certain games or features, but the entire qqvip account, including deposits, withdrawals, and all gaming activity.

How Self-Exclusion Works

You can request self-exclusion in two ways:

• Via your account settings: Navigate to Account Settings → Responsible Gaming → Self-Exclusion. Choose your exclusion period (6 months, 1 year, 3 years, or permanent) and confirm your request. Exclusion takes effect within one hour.
• Via support: Contact our team at [email protected] with the subject line "Self-Exclusion Request". Provide your registered username and email address. Our team will process the exclusion within 4 hours and send written confirmation.

What Happens During Self-Exclusion

• Your account is locked and inaccessible for the duration of the exclusion period.
• All active bonuses and pending bonus offers are cancelled and forfeited.
• All promotional and marketing communications are immediately suspended.
• Deposits are blocked; any balance held at the time of exclusion will be reviewed and returned in accordance with our terms.
• qqvip will make every reasonable effort to prevent you from creating a new account during your exclusion period.

Lifting a Self-Exclusion

For exclusions of six months or longer, a mandatory minimum cooling-off period applies before the exclusion can be lifted. You must submit a written request to support, after which a 7-day reflection period is enforced before account access is restored. Permanent self-exclusions cannot be reversed. We take these requests seriously and will not expedite the lifting of a self-exclusion under any circumstances.

If you share your device, home network, or login credentials with children or young people, you have a responsibility to take steps to prevent them from accessing gambling content. qqvip strongly recommends the following precautions for all account holders who live with or care for minors.

Practical Steps to Protect Young People

• Log out after every session: Never leave your qqvip account open and unattended on a shared device. Use the "Log Out" function after every visit to the platform.
• Use a strong, unique password: Do not use a password that children in your household could guess. A strong password contains a mix of upper and lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA): 2FA means that even if someone knows your password, they cannot log in without access to your registered mobile number or authentication app.
• Use parental control software: Install and configure parental control software on shared devices to block access to gambling websites and apps. Several free and paid options are available for Android and iOS devices commonly used in Bangladesh.
• Keep devices in shared spaces: Avoid leaving internet-connected devices unattended in private spaces where a child could access them without supervision.
• Educate young people about gambling risks: Have open, honest conversations about what gambling is, why it is an adult activity, and the risks it carries. Awareness is a powerful deterrent.

If you believe a minor has accessed qqvip — including through your account — report this to us immediately at [email protected]. We will investigate promptly and take all appropriate measures.

qqvip's responsible gaming framework is built on a set of clearly defined internal policies that govern how we design, operate, and improve our platform. These policies are reviewed regularly to reflect evolving best practices in player protection.

No Credit Gambling

qqvip does not extend credit to players under any circumstances. All gaming activity must be funded from a player's own deposited balance. We do not offer loans, deferred payment arrangements, or any mechanism that would allow a player to gamble with borrowed funds on credit from qqvip.

No Marketing to Vulnerable Players

Players who have activated a deposit limit, time-out, or self-exclusion will not receive promotional communications, bonus offers, or re-engagement campaigns from qqvip. Our marketing systems are configured to automatically suppress communications to any account where a responsible gaming flag is active.

Transparent Odds and Return-to-Player Information

qqvip is committed to transparency about the mathematical odds of all games on the platform. Return-to-player (RTP) percentages are available for all slot games in the game information panel. Understanding that all casino games are designed with a house edge — and that outcomes are determined by certified random number generators — is an important part of informed, responsible play.

Staff Training

All qqvip customer support and account management staff receive dedicated training in responsible gaming awareness, including how to identify behavioural indicators of problem gambling, how to approach sensitive conversations with empathy, and how to connect players with the appropriate tools and resources. Responsible gaming performance is included in our regular staff review processes.

Policy Review Schedule

This Responsible Gaming page and the underlying policies that govern qqvip's player protection programme are reviewed at least once every twelve months. Updates are made promptly in response to changes in best-practice guidance, player feedback, or regulatory developments. The most recent review date is noted at the bottom of this page.